Technology Support Overview
CED Technology Support Overview
Matt Evans, College of Education Technology Support Lead, oversees areas such as network configuration, security and troubleshooting, hardware and software purchases and installations, property inventory and troubleshooting for hardware, email and Microsoft Office software.
Chrystal Maggiore, College of Education Technology Integration Specialist, supports faculty and staff with integration of campus and office technologies, online learning tools, Active Learning Classrooms and other classroom technology, generative AI, EDI initiatives with technology, instructional design, and project manager for MyCED.
Send an email addressed to Matt or Chrystal via the ced-tech@csulb.edu email address, which sends an email to both.
| Type of Support Need | Whom Do I Contact? |
|---|---|
| Accounts for student emails, SharePoint sites, CED listservs | Matt |
| Active Learning Classrooms/Smart Rooms – conversions | Chrystal |
| Active Learning Classroom/Smart Rooms – access, training and technical support | Chrystal |
| Adobe Programs (e.g., Acrobat, Illustrator) | Chrystal |
| Audiovisual Equipment (e.g., projectors and screens) | Chrystal |
| BeachBoard, Canvas, and Other Instructional Technologies | Chrystal |
| Common Financial System (CFS) Hardware Tokens | Matt |
| Comprehensive Examinations | Chrystal |
| Computer Lab – training | Chrystal |
| Computer Lab – access and door codes, troubleshooting network, equipment or software issues | Matt |
| Conference Room Technology Upgrades | Matt |
| Data Management Systems | Chrystal |
| Disposal/Return of Computers and Equipment | Matt |
| Email Set up and/or Troubleshooting | Matt |
| Hardware Support and Troubleshooting | Matt |
| InfoReady Support and Training | Chrystal |
| Meeting/Workshop/Interview Audiovisual Support | Chrystal |
| Microsoft Office (e.g., Outlook, Word, Excel) – error and technical issue troubleshooting | Matt |
| Microsoft Office (e.g., Outlook, Word, Excel) – training and support for effective use | Chrystal |
| Network and Wi-fi Issues and Troubleshooting | Matt |
| OneDrive – set up and support | Matt |
| Purchases of computer and other technical equipment | Matt |
| FileMaker Pro Access and Accounts | Matt |
| S4 Database | Chrystal |
| SharePoint – set up of sites and accounts, trouble shooting and training | Matt |
| Software and hardware installations | Matt |
| Qualtrics Support and Training | Chrystal |
| Video Support and Video Workshops | Chrystal |
| Website – new profiles, access to pages, training, accessibility issues, content management questions | CED Communications Specialist (Chrystal serves as back-up) |
| Zoom Accounts, Support and Training | Chrystal |
